Privacy Policy

UNDS decides why and how personal data is processed on this marketplace. For privacy requests write to support@unds.co.in. We handle access, correction, export, and erasure by email.

Depending on how you use UNDS, we may process:

• Account data: phone number, name, email, and verification timestamps.
• Delivery addresses you save, and the address saved onto each order.
• Order, payment, refund, and dispute records, including photos you upload as evidence.
• Listing photos and catalog details you submit as a seller.
• KYC data if you sell: PAN, legal name, and verification references. We store a verification reference, not raw Aadhaar.
• Bank details if you receive payouts.
• Session cookies, device and IP signals used to keep you signed in, prevent abuse, and stop automated attacks.
• Support messages you send us.

We use this data to create and secure your account, complete checkout, authenticate and ship items, pay sellers, prevent fraud, meet tax and accounting duties, and respond to disputes and legal process.

We do not sell personal data. We do not show your identity, contact details, or delivery address to the other party in a sale. Sellers ship only to our warehouse; buyer shipping labels are created by UNDS.

We share only what a partner needs to perform its job:

• SMS and email providers, to send one-time passwords and transactional mail.
• Payment and payout providers, to capture, refund, and disburse funds.
• Identity-verification vendors, when you complete identity verification.
• Photo storage, to hold listing and evidence photos after hidden photo metadata is stripped.
• Logistics providers, to move parcels on each shipping step.
• Authorities when Indian law requires it.

Personal details are encrypted separately from the rest of your account data. Sign-in cookies stay in the browser and cannot be read by pages on this site. Sensitive actions can require a fresh one-time password. Photos are accepted through secure uploads and location and camera data is stripped before they are shown.

No method of transmission is perfectly secure. We design so that a stolen copy of our records is not enough to read your PAN, bank details, or address.

You may request access to the personal data we hold about you, correction of inaccurate data, export of a copy, and erasure. To do that, email support@unds.co.in from the address on your account. We may ask you to re-verify your phone so we know the request is yours. Requests are reviewed; erasure is not immediate.

When we honor an erasure request we destroy the keys that encrypt your personal details and mark the account erased. We keep anonymized payment, order, and financial records required for Indian tax, accounting, and fraud prevention. Those records cannot be used to identify you after erasure.

You can edit name, email, addresses, and notification preferences in My Account while your account is active.

We keep account and order data for as long as you use UNDS and for the period afterwards that Indian financial and tax law requires. Exact calendar periods for each data class follow that law and our internal retention schedule. We do not keep listing photos or contact details longer than we need them once an account is erased, other than the anonymized financial records described above.

We use essential cookies to keep you signed in and to protect forms from unauthorized requests. These cookies are required for the site to work. We do not use them to run a third-party advertising network on the storefront.

We may update this policy. The effective date at the top is the current version. Privacy questions and grievances: support@unds.co.in. Related documents: Terms of Service and Returns & Disputes.