Support
Returns & disputes
UNDS does not offer change-of-mind returns. If authentication fails, if the item is wrong after delivery, or if a parcel never arrives, you can open a case from your order.
After delivery: open within 48 hours of confirmed delivery if the item is not as described or does not seem authentic.
Didn’t arrive: available if your order has not arrived 7 days after we ship from our warehouse. We’ll tell you if you can open a case.
You can have one open dispute per order. We pause payout on that order while we review. UNDS handles the case with you.
Full rules, including authentication-fail refunds and what we can decide, are in the Returns & Disputes Policy.
If the order page does not offer a dispute action, email support@unds.co.in.